Why are we taking registrations online?

The Rugby Football League wants to provide a registration process that is fit for the 21st century.  Registering online is no different than any other aspect of online interaction such as booking your holiday or signing up to social media.   

The benefits of registering online include:

• Register at any time that is convenient to you
• Ability to update your own details
• Registrations are processed quicker 
• Electronic ID cards will be issued to the club quicker than before
• Leagues and clubs save money on postage
• Data submission is more secure than the paper form
• Ability to pay club registration fees online

Online registrations mean that the registration process will be streamlined and become more efficient allowing players to participate without having to wait for paper registrations to be processed.

Are my personal details secure? 

Yes they are.  The Rugby Football League has been securely holding registration details on a previous system for the past 20 years. GameDay simply replaces what we had before.

The Rugby Football League has to be compliant with the current Data Protection Act and GDPR legislation and was introduced Spring 2018.

SportsTG, the software providers of the GameDay system, have been working with other major sports organisations (including the NRL) for over 15 years without a major security or data breach.

Who can see my data?

• The Rugby Football League
• The Club you are registering for
• The League that you Club plays in

These three organisations have always had access to registration data through the paper form.  Moving online means your data is now more secure in a centralised platform and will not have to be sent by email or post to the RFL.    

Documentation uploaded as part of the registration process in order to prove the age of a player will be deleted upon approval of the registration.

What happens if I don't have an email address?

If you do not have an email address you can get one for free.  These are available from many providers such as Gmail and Outlook.

If you do not have access to the internet, please contact your club so they can help you with access or visit a local library for free access.

Why do I need to register with a Parent/Guardian email address?

Players under the age of 18 at the time of registering must have parent/guardian permission to register to play Rugby League. 

What will you use a Players/Parents email address for?

When a player/parent completes the registration form they give permission for their information to be used for operational purposes.  

The Rugby Football League will not provide any data to third parties unless the appropriate consent have been given.

How do I change my email address?

In order to change your email address, you need to contact the Rugby Football League:

• gamedaysupport@rfl.co.uk
• 0330 111 1113

Office Opening Hours: Monday-Friday, 9am till 5pm

I do not have or have forgotten my password?

Step 1 - Click the “Forgot Password?” link and an email will be sent to your email address

Step 2 - Check your Inbox and be sure to also check your Spam and/or Junk folders. The sender of the email will be SportsTG

The message displaying is "I am a new member" but I'm not?

You may be using the wrong email address to register.  If you have changed your email address you have several options: 

Option 1:  You remember the email you used last year, click on the “No, I've registered before” link

Option 2:  Contact the Rugby Football League on 0330 111 1113 or email gamedaysupport@rfl.co.uk 

Option 3:  Contact your club to have your email address updated

It says 'Your registration cannot be Processed..."?

The full message would read “Your registration cannot be processed: 1.You are registering as new when you are a returning participant to your selected club, go back and select returning participant. 2.You are changing clubs and will require a clearance please contact your club.

This message may mean that your details have been detected as already existing in the system.

If you have been registered at another club you will require a clearance from that club or you may have previously registered in another part of the system. 

Option 1 - Contact the club you would like to move to and ask them to initiate a transfer.  The League will review the application to decide if you are eligible for a transfer and ensure you meet the league transfer rules.  For more information on what the player needs to do once a transfer has been initiated please go to the Player Transfer page.

Option 2 - Contact the Rugby Football League on 0330 111 1113 or email gamedaysupport@rfl.co.uk

I can't find my club or the club I want to register to? 

If you can find the club you would like to register to you have the following options:

Option 1 - Contact the club you are trying to register for to confirm that they are entering a team into a league.

Option 2 - Contact the Rugby Football League on 0330 111 1113 or email gamedaysupport@rfl.co.uk

My registration is pending, how do I complete the registration?

If you have been waiting for a long period of time for your registration to be approved you have the following options:

Option 1 - Contact the club you are trying to register for to find out if they have been notified of any issues by the league.

Option 2 - Contact the Rugby Football League on 0330 111 1113 or email gamedaysupport@rfl.co.uk

The message I am receiving is "request token invalid or expired"?

This message may show due to the amount of time between having the password email sent and the link being opened. 

Step 1 - Try to reset the password again. 

Step 2 - If the error message still displays, delete the recent browser history and try the link again. 

Step 3 - If there are still issues contact the Rugby Football League on 0330 111 1113 or email gamedaysupport@rfl.co.uk

The message I am receiving is "passport not confirmed"?

If this message displays contact the Rugby Football League on 0330 111 1113 or email gamedaysupport@rfl.co.uk